Refund policy

Return & Refund Policy

Returns

I want you to be happy with your art, so I offer returns on original artwork.

Return window: You may return a piece within 14 days of the day it's delivered.

Condition: The artwork must be returned in the same condition it arrived: unaltered, undamaged, and packed securely. Please use the original packaging if you can.

How to start a return:

Email me at allisonlyonart@gmail.com within 14 days of delivery, with your name and order number.
I'll reply with return instructions and the return address.
Pack the piece securely and ship it back with tracking and insurance. I recommend insuring it for the full purchase value.

Refunds: Once your piece arrives back safely and I've checked its condition, I'll refund the purchase price to your original payment method within 5–7 business days. Original shipping costs are non-refundable.

Return shipping: The cost of return shipping is the buyer's responsibility, unless the piece arrived damaged or was not what you ordered (see below). Please note that I can't issue a refund for a piece that is damaged or lost on its way back to me, so tracking and insurance protect you.

What can't be returned:

Commissioned or custom pieces made for you
Pieces that have been altered, damaged, or framed by you after delivery
Gift cards, if offered
Items marked as final sale

If your art arrives damaged

I'm so sorry if this happens. Please email me within 3 days of delivery with:

Your order number
Clear photos of the damaged piece
Photos of the packaging and box

Please keep all of the packaging until we've sorted it out, as the carrier may need to inspect it. Once I've reviewed your photos, I'll offer you a full refund (including original shipping) or, if you'd like it, a replacement or repair where possible. In this case, I'll cover the cost of the return.

Lost or delayed packages

If your tracking hasn't updated in 10 business days or if it’s two weeks or later after your expected delivery date, email me and I'll contact the carrier right away. If a package is confirmed lost, I'll send a replacement when possible or refund you in full.

Please make sure your shipping address is correct at checkout. I'm not able to refund or replace packages delivered to an incorrect address that was entered at checkout, but I'll help you track it down however I can.

Changes and cancellations

If you need to change your address or cancel an order, email me as soon as possible. If your order hasn't shipped, I'll gladly update or cancel it for you. Once it has shipped, the return policy above applies.

A note about color

Original art is photographed in natural light, but every screen displays color a little differently. Mixed media pieces with metallic, iridescent, or glass elements can look different in person as the light shifts, which is part of their beauty. Because each piece is one of a kind, small variations in texture and surface are part of the work itself.

A note about pressed botanicals

Most of my art has pressed botanicals in the painting. It is natural for a pressed flower or leaf to fade over time. The color may fade, but it’s beauty remains. I recommend not placing your piece in direct sunlight as this will speed up the fading of the botanical.